Terms of Service

Last Updated: June, 2026

1. About Us

Visit 2 India ("we", "us", "our") is a United Kingdom registered company providing private chauffeur-driven transportation services across India.

By making a booking with Visit 2 India, you agree to be bound by these Terms & Conditions.

2. Nature of Our Services

Visit 2 India provides private transportation services only, including vehicle hire with driver and agreed travel routes.

We do not organise, sell, or offer package holidays, package tours, linked travel arrangements, flights, accommodation, travel insurance, tourist guide services, attraction tickets, or other travel products unless expressly agreed in a separate written contract.

Any itinerary, route recommendation, destination guide, hotel recommendation, travel suggestion, or travel advice provided by Visit 2 India is for informational and transportation planning purposes only and does not constitute the sale of a package holiday or travel package.

Unless expressly agreed in writing, Visit 2 India acts solely as a provider of transportation services and does not act as agent, organiser, tour operator, trustee, or representative for accommodation providers or other third-party suppliers.

The services provided by Visit 2 India are intended to constitute transportation services only and are not sold or marketed as package holidays, package tours, linked travel arrangements, or combinations of travel services within the meaning of applicable UK Package Travel and Linked Travel Arrangements Regulations, unless expressly stated otherwise in a separate written agreement.

3. Accommodation & Third-Party Services

Visit 2 India may provide recommendations or introductions to hotels, accommodation providers, tourist guides, attractions, restaurants, transport operators, or other third-party suppliers.

Any booking for accommodation or other third-party services forms a separate contract directly between the client and the relevant provider.

Visit 2 India does not act as the organiser, principal, supplier, or contracting party for such third-party services.

Any payments relating to accommodation or third-party services shall be made directly to the relevant provider unless otherwise agreed in writing.

Visit 2 India accepts no responsibility for the performance, quality, availability, cancellation, refund, insolvency, acts, omissions, or failures of any third-party provider.

4. Independent Service Providers

All accommodation providers, tourist guides, attractions, activity providers, restaurants, airlines, and other suppliers operate independently from Visit 2 India.

Recommendations made by Visit 2 India do not constitute ownership, partnership, joint venture, management, control, or responsibility for the services provided by such suppliers.

5. Quotations & Booking Confirmation

All quotations are subject to availability and are valid for the period specified in the quotation.

A booking shall only be considered confirmed when:

• The client accepts the quotation.
• Required payment or deposit has been received.
• Written confirmation has been issued by Visit 2 India.

We reserve the right to decline or cancel a booking before confirmation is issued.

6. Pricing

Prices are based on:

• Travel dates
• Vehicle category
• Duration of service
• Route and itinerary
• Special requirements requested by the client

Prices may be revised where changes to the itinerary, route, dates, taxes, tolls, fuel costs, government charges, or service requirements materially affect operating costs.

7. Payments

Payment terms will be stated on the quotation and booking confirmation.

Failure to make payment within the specified period may result in cancellation of the booking.

Any bank fees, currency conversion charges, payment gateway charges, or transfer fees shall be borne by the client unless otherwise agreed.

8. Client Responsibilities

Clients are responsible for:

• Providing accurate booking information.
• Holding valid passports, visas, permits, and travel documentation.
• Obtaining appropriate travel and medical insurance.
• Arriving at agreed collection points on time.
• Complying with local laws and regulations.

Visit 2 India shall not be responsible for losses arising from failure to meet these requirements.

9. Vehicle & Driver Services

We will make every reasonable effort to provide the booked vehicle category.

In exceptional circumstances, we reserve the right to substitute a vehicle with an equivalent or higher-category vehicle without additional charge.

Drivers remain responsible for safe vehicle operation and compliance with all applicable laws and regulations.

All journey times, arrival times, and travel schedules are estimates only and are not guaranteed. Visit 2 India shall not be liable for delays arising from traffic congestion, road closures, weather conditions, public events, security restrictions, accidents, or circumstances beyond our reasonable control.

Service delivery may occasionally be affected by factors beyond our control, including mechanical breakdowns, accidents, road closures, traffic conditions, weather events, or force majeure events.

Requests for child seats must be made at the time of booking. Availability may vary by location and vehicle type.

Clients are responsible for their personal belongings. Whilst reasonable efforts will be made to assist in recovering lost property, Visit 2 India accepts no responsibility for loss, theft, or damage to personal belongings left in vehicles.

10. Changes Requested by the Client

Changes requested after booking confirmation are subject to:

• Availability
• Operational feasibility
• Additional charges where applicable

We will make reasonable efforts to accommodate changes whenever possible.

10A. Client Conduct

We reserve the right to terminate or refuse service where a client’s behaviour is abusive, threatening, unlawful, dangerous, or likely to cause distress, inconvenience, or harm to drivers, staff, suppliers, passengers, or third parties.

In such circumstances, no refund shall be due and Visit 2 India shall have no further liability arising from the termination of services.

11. Cancellation & Refund Policy

Transport Services

• More than 30 days before travel: Refund available less administrative charges.
• 15–30 days before travel: Up to 50% cancellation charge may apply.
• Less than 15 days before travel: Cancellation charges may apply up to the full booking value depending on costs already incurred.

Cancellation charges reflect actual costs, commitments, allocations, losses, and administrative expenses incurred by Visit 2 India.

Administrative Charges

Where a refund is applicable, Visit 2 India reserves the right to deduct reasonable:

• Administrative charges
• Banking fees
• Payment processing fees
• Currency conversion costs
• Merchant service charges
• Transaction costs

Refund Processing

Approved refunds are generally processed within 14–28 business days.

Processing times may vary depending on banks, card providers, and payment processors.

Third-Party Services

Any refunds relating to accommodation, flights, attractions, guides, insurance, or other third-party services are governed solely by the terms and conditions of the relevant provider.

Visit 2 India does not guarantee or process refunds relating to third-party services.

12. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded under the laws of England and Wales.

Subject to the above, Visit 2 India’s total liability arising from transportation services shall not exceed the total amount paid directly to Visit 2 India for the affected transportation service.

Visit 2 India shall not be liable for:

• Indirect losses
• Consequential losses
• Loss of enjoyment
• Loss of profits
• Missed flights
• Missed connections
• Accommodation losses
• Third-party supplier failures
• Additional travel expenses
• Costs arising from events beyond our reasonable control

13. Force Majeure

Visit 2 India shall not be liable for delays, interruptions, amendments, reductions, or cancellations caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Pandemics
• Epidemics
• War
• Civil unrest
• Terrorism
• Government restrictions
• Transportation disruptions
• Extreme weather conditions
• Labour disputes

14. Data Protection & Privacy

Visit 2 India is committed to protecting personal information and handling data responsibly and securely.

ICO Registration Number: ZC146671

Personal information is processed in accordance with applicable UK data protection laws and our Privacy Policy.

Information may be used for:

• Booking administration
• Customer support
• Service delivery
• Legal compliance
• Business operations

We do not sell personal information to third parties.

15. Intellectual Property

All website content, branding, logos, designs, text, graphics, images, and materials remain the property of Visit 2 India unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

15A. Website Information

Whilst reasonable efforts are made to ensure information published on our website is accurate and up to date, Visit 2 India does not guarantee the completeness, accuracy, availability, or suitability of any information displayed.

Website content, destination information, travel guidance, hotel recommendations, route suggestions, and other materials are provided for general informational purposes only and may be amended without notice.

16. Complaints

Any complaint relating to our services should be submitted in writing within 14 days of completion of the relevant transportation service.

We will investigate complaints fairly and respond within a reasonable timeframe.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Company Information

Visit 2 India Ltd.

United Kingdom Registered Company

Company Registration Number: 16927462

Registered Office:

10 FEATHERS LANE WRAYSBURY
STAINES UPON THAMES
TW19 5AN

Email: info@visit2india.com

Website: visit2india.com